Sony Xperia Z5 users’ excitement over receiving the Android 6.0 Marshmallow update seems to have been short-lived as users of the handsets are now complaining of issues after updating the device to the latest OS.
Users of the smartphone have taken to the Japanese company’s online support page to vent their ire and complain that access to the Google Play Store had halted after updating to Android 6.0 Marshmallow.
Several Xperia Z5 users complained that their smartphones “broke” after installing the new OS. They were also greeted by a pop-up sign that says their “Google Play Store has stopped.” The users were also unable to open the Play Store app.
Sony has acknowledged the problem and has only offered a factory reset.
While this resolves the issue for other Xperia Z5 users, some are still unable to access the Play Store despite performing the reset.
Submitted by: Arnfried Walbrecht